The Lift Consultancy (TLC) is an independent lift and elevator consultancy headquartered on the Gold Coast, advising building owners, body corporates and facility managers across Australia, New Zealand and the APAC region. We do not sell, install or maintain lifts, and we take no commission from anyone who does.
At The Lift Consultancy, we are dedicated to helping our clients make informed decisions about their Vertical Transportation systems. We offer a wide range of services, catering for all of your Vertical Transportation needs.
Our team of industry-trained professionals has extensive knowledge in the Vertical Transportation industry and is committed to staying up-to-date on all of the latest technologies, providing impartial, objective and unbiased advice.
Our Managing Director, Sid Bastos, sits on Standards Australia’s vertical transportation committee, helping shape the standards Australian lifts are built and maintained to.
What has brought you here?
Our lifts keep breaking down and the contractor says they are just old.
Age is a reason, not a diagnosis. An independent audit tells you which it is.
Lift audit →We need to know our lifts are being maintained properly and kept compliant.
We check the work against your contract, the standards and your WHS obligations.
Compliance check →A lift has been damaged by water, fire, impact or vandalism and the insurer needs a report.
An independent assessment of the cause, the damage and what a fair repair costs.
Insurance claim report →Something has gone wrong, or we are in a dispute with a lift company.
An independent report, expert witness evidence or mediation, in language a board can act on.
Reporting and expert witness →We have been quoted a large sum and cannot tell whether it is fair.
See what actually drives the number before you go back to them.
Budget calculator →Our maintenance agreement is up for renewal and we cannot follow what it covers.
Check it against the clauses that cost owners the most.
Red flags check →Our maintenance contract is ending and we want to test the market.
We write the specification, run the tender and compare every price like for like.
Maintenance tender →Our lifts need upgrading and we want contractors pricing the same job.
One specification for every tenderer, then a clear recommendation to award.
Upgrade tender →We are planning a new building and do not know how many lifts it needs.
Run the up-peak numbers yourself, with every assumption shown.
Lift calculator →We want to know whether a lift or escalator project stacks up before we commit.
A feasibility study on space, traffic, cost and program.
Feasibility study →We need new lifts or escalators and want to buy them properly.
Design and specification, including DPVT, then procurement through to contract.
New lift design and procurement →Our lift project is under way and we need someone on our side running it.
Project management from contract award through installation to handover.
Project management →Our new lifts are being handed over, or the defects period is about to end.
Witness testing at handover and a defects inspection before the warranty runs out.
Witness testing and DLP →We have a lift design, report or quote from someone else and want a second opinion.
An independent peer review before you sign off or spend.
Peer review →We own several buildings and do not know which lift is the next problem.
A view across the portfolio, so spending goes where it is needed.
Portfolio management →We need a ten-year budget for our lifts, or we are about to buy a building.
A capital plan or due diligence report with the cost and timing for each lift.
Capital planning and due diligence →Ensuring objectivity & impartiality
Documentation that supports the owner's best interests
Improve efficiency & provide cost-effective solutions
Professional team with extensive knowledge of the Vertical Transportation industry
Independent lift consultants, working for the building owner rather than the lift company. The Lift Consultancy (TLC) reviews lift maintenance contracts before they are signed, audits the maintenance actually being carried out against what the contract requires, and runs maintenance tenders when it is time to compare. We do this across Australia. We do not sell, install or maintain lifts, so the review is not tied to any contractor.
Start with independence: the consultant should not sell, install or maintain lifts, and should take no commission, rebate or referral fee from anyone who does. Then ask who will actually do the work, what qualifications they hold, and whether they have advised on buildings like yours. A good consultant will also tell you honestly when you do not need one. Our guide on how to choose a lift consultant sets out the questions to ask.
An independent lift consultant is a technical adviser who works for the building owner rather than the lift company. Depending on what is needed, that means inspecting the equipment and reporting honestly on its condition, reviewing a maintenance agreement before it is signed, specifying a modernisation or replacement so it can be tendered properly, advising on lift design for new buildings, managing the project through to handover, or giving an independent opinion in a dispute. TLC’s Managing Director, Sid Bastos, sits on Standards Australia’s vertical transportation committee.
Across Australia, New Zealand and the wider APAC region. Our head office is on the Gold Coast and we have offices in several states. See our pages for Gold Coast, Brisbane, Sydney, Melbourne and Perth.
Related reading: lift maintenance contracts, lift and elevator modernisation cost and lift overrun.
What clients say
5.0 ★★★★★ from 9 Google reviews
Having recently received advice from our lift company that our lifts could no longer be serviced our committee took the decision to contact The Lift Consultancy , they undertook a full forensic inspection and report which covered all aspects of the process required . their service is excellent , we…
As body corporate committee chairman of CORAL COVE APARTMENTS I found the service provided by Sidney Bastos excellent and the detailed report and separate report to our lift maintenance contractor of matters overlooked by them and needing attention both complete and excellent , Could not recommend t…
Our body corporate recently used the services of TLC to audit our lift service contractor as per the scope of our lift service contract and the insurance works they conducted. TLC provided a level of service at an equal or lesser price to its competitors. TLC: • Pointed out items of work the lift se…
Tony and Sidney, the dynamic duo from The Lift Consultancy, were an absolute pleasure to work with. Their knowledge and expertise in the field of elevator systems were truly remarkable. From the moment they stepped foot into our building, it was evident that we were in the hands of true professional…
I recently had the pleasure of working with The Lift Consultancy, and I am delighted to give them a well-deserved 5-star rating. From the initial consultation, to the project's completion, their level of expertise and professionalism was truly impressive. The team at The Lift Consultancy demonstrate…
Tell us what is happening with your lifts and we will point you at the right consultant.
Independent lift & escalator consultants
Advice on your lifts from people who don't sell them
Audits, upgrades, tenders and insurance reports for building owners across Australia and New Zealand. No commission from lift companies.