What is a Third-Party Fully Comprehensive Contract?
A third-party fully comprehensive maintenance contract is a comprehensive agreement that covers all aspects of vertical transportation maintenance, repair, breakdowns, and entrapments. A third-party contract is typically developed and managed by a consultant who is independent of the lift manufacturer or service provider, acting on behalf of the building owner, facilities manager, body corporate, or a strata management company. Third-party maintenance agreements are typically tailored to fit the specific needs of the property owner, offering more favorable contractual terms with a definitive scope of services, ensuring reliability and accountability. Most third-party contracts include Key Performance Indicators (KPI) that allow the owner to penalise the service provider financially for poor performance or non-compliance with the contract. Third-party agreements are typically tendered to the open market to obtain competitive pricing against the specified scope and contractual terms. The tender process is typically designed to be transparent and fair with each tenderer bidding against the same scope and contractual terms (apples to apples). Each tender is reviewed and evaluated based on many factors and a recommendation is provided to the client for their consideration. This ensures that the client gets the best value for their money whilst ensuring fairer contractual terms.
What is a Direct Maintenance Contract?
A direct maintenance contract is a type of agreement that is created and offered directly by a service provider to a building owner, facilities manager, or other entity responsible for managing a property. Service providers often use various terms to describe their contracts, such as ‘Gold,’ ‘Comprehensive Plus,’ ‘Care Plus,’ and ‘Elite.’ A direct maintenance contract typically includes standard terms and conditions in order to reduce the service provider’s liability or even transfer risk to the building owner.
Unlike third-party contracts, direct maintenance contracts are not typically subject to a tender process, where multiple parties bid against a defined scope. This means that the building owner or facilities manager selects the service provider directly, rather than going through a competitive bidding process. Direct contracts also do not usually include a KPI (key performance indicator) structure, which is a system for measuring the performance of a service provider, and neither do they allow the building owner to penalise the service provider financially for poor performance.
What TLC can offer?
At TLC, we understand the importance of comprehensive preventative maintenance and upkeep for the smooth operation and success of any site, whether it’s a commercial property, a government building, a residential complex, or an industrial facility. That is why it is important for us to fully understand our clients’ requirements and priorities through consultation before devising a site-specific contract.
During our thorough and comprehensive consultation process, we identify any specific requirements and address any concerns you may have. For example, if your equipment is nearing the end of its lifecycle and parts are becoming scarce, or if buttons are temperamental, indication screens are failing, or lift door operators are becoming increasingly unreliable, we take these details into account when developing a customised, comprehensive maintenance contract tailored to your individual needs.
At TLC, we have a deep understanding of the industry and which service providers have a track record of performing well with specific vertical transportation systems. This knowledge allows us to provide unbiased recommendations to our clients based on their specific needs and requirements during the tender recommendation stage. Our goal is to help you make informed decisions about which service provider will best meet your needs and ensure the smooth operation of your vertical transportation systems.
Our contracts are designed to be fully comprehensive, covering all necessary maintenance, breakdowns, entrapments, and repair work, along with fairer contractual terms. We understand the importance of your vertical transportation system, which is why we go above and beyond to ensure that our contractual terms work in your favour. With our professional team and personalised approach, we are confident that we can provide the best possible outcome for your site.