At The Lift Consultancy, we understand the importance of reliable and efficient vertical transportation in any building or facility. That’s why we offer comprehensive portfolio management services for lifts, escalators, and moving walkways. Our experienced lift consultants are dedicated to ensuring that your vertical transportation portfolio is performing at its best.
With our portfolio management service, we provide real-time data analysis to identify any potential issues and make recommendations for improvements. We review and monitor your portfolio’s performance, proactively identifying and addressing any recurring problems. Our team can also attend monthly meetings to provide updates and insights into your vertical transportation assets.
In addition to performance monitoring, we also review lift company invoices or claims, ensuring that you’re only paying for the services that are not covered under your maintenance agreement.
Our portfolio management services are designed to take the stress out of managing your vertical transportation assets. With our expertise and dedication, you can trust that your lifts, escalators, and moving walkways are in good hands.
The Lift Consultancy (TLC) understands the value of having access to lift companies’ back-of-house software to provide clients with a transparent and live view of their Vertical Transportation Maintenance portfolio. As part of TLC’s commitment to delivering the best service to our clients, the access to such software is incorporated as a necessary component in any maintenance tender formulated by TLC. This enables TLC to effectively interpret and utilise the information provided by the lift companies software to quickly assess the performance of the Vertical Transportation and address any potential or reoccurring issues. This gives TLC a unique advantage in reviewing our clients’ portfolios in ‘real time’, providing recommendations before potential issues occur.
The Lift Consultancy (TLC) understands the value of having access to lift companies’ back-of-house software to provide clients with a transparent and live view of their Vertical Transportation Maintenance portfolio. As part of TLC’s commitment to delivering the best service to our clients, the access to such software is incorporated as a necessary component in any maintenance tender formulated by TLC. This enables TLC to effectively interpret and utilise the information provided by the lift companies software to quickly assess the performance of the Vertical Transportation and address any potential or reoccurring issues. This gives TLC a unique advantage in reviewing our clients’ portfolios in ‘real time’, providing recommendations before potential issues occur.
Things to consider in relation to your Vertical Transportation Maintenance.
Does your Service Provider have:
- The skilled staff to perform the day-to-day maintenance?
- The technical support and backup in cases of emergency?
- Strong geographical physical presence relevant to your site?
- Adequate resources to respond in times of emergency and after normal hours?
- Regulatory licences and coverage for staff to perform the works?
- Spare parts in local storage to support your site?
- The right technology and tools to perform the work?
And are paying the right price for all of the above?
At The Lift Consultancy (TLC), we can answer all these questions.
Having held senior positions locally and internationally, TLC are experienced in the process and procedures of lift companies. TLC have a comprehensive knowledge of many products, processes, and people within the VT industry, and use that knowledge to apply a balanced approach to advising who is best to service our customers’ specific requirements. TLC has developed a unique selection process which reviews the following to ensure that the best service provider is maintaining and looking after your portfolio.
- People, staff front line and backup engineering support staff.
- Products, the correct tools & technology.
- Process, back up escalation and emergency repairs, safety and quality procedures.
- Parts, on hand and on location when required.
- Responsiveness to customers and complaints.
- Price, market price and escalation.
TLC applies the above plus other critical criteria to advise on who is best in your location to service your needs. Combine this with a TLC performance-based contract and you have peace of mind in your service solution.
FAQs
Q: Do I have to use the original installing company to service my Lifts, Escalators, Moving Walkways?
A: No you don’t, there are many choices now depending upon the type of equipment.
Q: Are there any restrictions to servicing by 3rd party companies?
A: Some of the newer equipment may have a lockout tool or software lockout which will require the original installing company to attend to site if required.
Q: Am I paying too much for my service provider?
A: It depends, TLC will advise individually. If you have been with the one provider for a long time you may be paying over the market price due to annual CPI increases.
Q: Are there options for different types of maintenance contracts?
A: Yes, there are many and should be investigated to get the best deal that suits your individual needs.
Q: Are there any catches or special clauses which could restrict my ability to go to the market for a better deal?
A: Yes, there are. For example, some contracts have automatic roll-over clauses which lock you into the current service provider for another contract period, TLC can advise on this.