Here at The Lift Consultancy (TLC), we are passionate about providing our clients with impartial specialised advice on all aspects of Vertical Transportation systems (lifts/elevators, escalators and moving walkways). Lifts are usually near the bottom of a building’s strategy list, and near the top of its risk. They are the one asset every occupant depends on every day.
The team at TLC has extensive experience in the Vertical Transportation industry, with an in-depth knowledge of the National Construction Code, Australian & European standards, equal access requirements, the latest technologies and product costs.
TLC offers a variety of consultancy services ranging from maintenance and compliance auditing, mandatory safety inspections, design and documentation of Vertical Transportation modernisations, full replacements and new design, third-party fully comprehensive maintenance contracts with embedded annual auditing, evaluation of insurance claims, peer review, witness testing, feasibility studies, due diligence and capital planning.
Being an independent consultancy business, TLC prides itself in providing our clients with specialised impartial, unbiased advice and opinions, relating to all matters concerning Vertical Transportation systems within a building.
Our clients vary from Building Owners, Body Corporates, Property Management Companies, Insurance Companies, Engineers and Architects. Our goal at TLC is to respond to our clients' Vertical Transportation needs in a timely and professional manner whilst providing consultancy services our clients will find of immeasurable value.
Who you are actually getting
Our longest-serving specialist has more than 40 years in vertical transportation. Others stepped off the tools, or out of an operations management chair, recently enough to know how this work is really priced, scheduled and argued about today. Between them our team has worked across all four global lift companies and a range of independents.
Depth and recency, from people who spent their careers on the other side of the table.
Our Managing Director, Sid Bastos, sits on Standards Australia’s vertical transportation committee, helping shape the standards Australian lifts are built and maintained to.
We pay our own way to the trade fairs and symposiums that matter — Munich, Nuremberg, Düsseldorf, London, Brussels, Helsinki, Ebikon, Dubai, Shanghai and Las Vegas — because the only way to know what is genuinely new, as opposed to what a salesperson is calling new, is to go and look at it.
Licences and registrationsRegistered Design Practitioner — Vertical Transportation (DPVT), Tony Berry, DEP0002658. Queensland electrical contractor licence 1506208, held by TLC Global Pty Ltd, trading as The Lift Consultancy. Both are on the public registers if you want to check them.
More than 250 projects across seven states and New Zealand since 2023. 2025 was our busiest year yet, up 67% on the year before.
We do not sell, install or maintain lifts, and we take no commission from anyone who does. Our only interest is that the owner of a building understands what they are being asked to sign and what their equipment actually needs.
We are always interested in hearing from good people — consultants, auditors, inspectors and admin. If that sounds like you, tell us about yourself.
Every consultancy in this industry describes itself as independent. The word is worth very little on its own, so here is what it means in our case, in terms you can check.
We do not sell, install, modernise or maintain lifts or escalators. We hold no agency, distribution or reseller arrangement with any manufacturer. We take no commission, rebate, referral fee or margin from any contractor, supplier or maintenance provider, and we do not accept work that is contingent on a particular outcome. Our income comes from fees paid by the client who engaged us, and from nowhere else.
That is a real constraint on the business, not a marketing line. It rules out revenue that other advisers take. It is also the only thing that makes our advice worth what you pay for it, because a recommendation from someone with a financial interest in the answer is not advice, it is a proposal.
Lifts sit in an unusual position. The equipment is technically opaque to almost every owner, the sums are large, the commitments are long, and the market for maintaining a given installation can be narrowed to a single company by decisions made at the specification stage. That combination gives the people selling the equipment an unusual amount of control over the information the buyer sees.
Most of the poor outcomes we are called in to unpick were not caused by anyone behaving badly. They were caused by an owner making a reasonable decision on information supplied entirely by the party who would be paid for it.
Building and asset owners. Body corporates, owners corporations and strata committees. Strata, building and facility managers. Developers, architects and project teams. Insurers and legal advisers who need an independent technical opinion. Government and institutional portfolios. In every case we act for the party who engaged us, and we say the same thing whoever that is.
We write for the person who has to make the decision, not for another engineer. A report that a committee cannot read is not a report, it is a document. Where a judgement is finely balanced we say so rather than manufacturing certainty, and where we think the answer is that you do not need us, we say that too. It costs us a fee and saves you one.
We are not a maintenance provider and we do not want to become one. We are not a lift company's consulting arm. We are not the cheapest option in the market, and where a building genuinely does not need independent advice we would rather tell you than sell you a report.
Work with us. If you work in vertical transportation and you are curious about what we do, tell us you are interested. It is confidential, we will not contact your current employer, and an email address is all we need to reply.
(07) 5509 0100