We work from six offices across Australia and New Zealand, and we travel well beyond them. This page sets out exactly where we are, where we go, and what that means in practice — because a claimed presence that turns out to be a mail address helps nobody, and we would rather you knew the difference before you engage us.
Our offices
Six offices, each a real place with a street address.
- Gold Coast — Head office
Level 13, 50 Cavill Avenue, Surfers Paradise QLD 4217 - Sydney
Level 20, 201 Sussex Street, Sydney NSW 2000 - Melbourne
Level 19, 180 Lonsdale Street, Melbourne VIC 3000 - Canberra
15 Moore Street, Canberra ACT 2601 - Perth
Level 1, 100 Havelock Street, West Perth WA 6005 - Auckland
11–19 Customs Street West, Auckland 1010, New Zealand
Where we travel in Australia
Regular client work, without an office. We say so on each of these pages rather than implying a local presence.
- Brisbane — An hour north of our head office. We attend regularly.
- Sunshine Coast — A straightforward drive from the Gold Coast.
- Newcastle — From our Sydney office, across Newcastle and the Hunter.
- Adelaide — Regularly, across South Australia.
- Hobart — Across Tasmania, most often from Melbourne.
- Darwin — Darwin and the Northern Territory.
Where we travel across the region
New Zealand, South East Asia and the Pacific. The commercial questions travel unchanged; the compliance detail does not, and that is a large part of what we are engaged to keep track of.
- New Zealand — We hold an Auckland office and work throughout the country.
- Singapore — Regional work across one of the densest lift markets in the world.
- Malaysia — Kuala Lumpur, Penang, Johor and elsewhere.
- Philippines — Manila and throughout the country.
- Papua New Guinea — Port Moresby, Lae and elsewhere.
- Pacific Islands — Fiji, Vanuatu, Samoa, the Solomon Islands, New Caledonia and beyond.
Anywhere else, on request
The list above is where we go often enough to have written it down. It is not a boundary. If you hold a building somewhere we have not named — elsewhere in Asia, the Pacific, or further afield — ask us. We will tell you plainly whether we are the right people for it, what attendance would involve, and what it would cost, before you commit to anything.
Occasionally the honest answer is that someone closer to you can do it better or cheaper. We would rather say that than take the engagement.
What travelling actually means for you
You will know who is attending
Before you engage us we will tell you which member of the team is coming and where they are travelling from. Firms sell on collective credentials and deliver with individuals, and you are entitled to know which individual.
Travel is priced openly
Where a site needs attendance from another city or another country, the cost of getting there is stated up front rather than appearing later. You should be able to see what you are paying for.
The advice does not change with the postcode
We are engaged by the owner of the building and we take no commission from anyone in the supply chain, wherever the building is. That is the whole basis on which we work and it does not vary by market.
What independence actually means
Plenty of firms describe themselves as independent. It is worth being precise about what it means here, because the word is doing real work.
We do not sell lifts. We do not install them. We do not maintain them. We hold no agency, distributorship or referral arrangement with any manufacturer or maintenance contractor, and we take no commission, rebate or finder’s fee from anyone who does. There is no version of a recommendation from us that earns us money somewhere else.
That matters most at exactly the moments it is hardest to tell — when you are handed an upgrade proposal, when a contractor says a component is beyond repair, or when a maintenance agreement is put in front of you to sign. Our answer costs us nothing either way.
Who actually does the work
Advice is only as good as the person giving it, so it is worth knowing who is behind ours. Our team holds qualifications across both the electrical and mechanical sides of vertical transportation:
- Sidney Bastos — Managing Director. BBA and Licensed Electrical Contractor.
- Tony Berry — Director. Licensed Design Practitioner (DPVT).
- Stephen McIlroy — Mechanical Engineer, RPEQ.
- David Moors — Electrical Engineer.
- Hong Liang — Chartered Engineer, CEng FCIBSE.
- Nancy Li Liang — BEng, MBA.
You can see the full team and their backgrounds.
Accreditations and memberships
The Lift Consultancy is CM3 prequalified and Australian Owned Certified, and holds membership or accreditation with:
- Australian Elevator Association
- Lift Engineering Society of Australia
- Engineers Australia
- International Association of Elevator Engineers
- Smart Strata
- PICA Group Community Select
- Rapid Global
Choosing a consultant
If you are weighing up more than one firm, we have written a plain guide to what to look for and what to ask — including the questions that separate genuine independence from the word on a website. It applies whoever you end up engaging, including if that is not us.
How to choose a lift consultant
Talk to us
Tell us what is happening with your lifts and we will point you at the right consultant. There is no charge for the initial conversation, and if you do not need us we will say so.